Refunds & returns
Returns and refunds for shop purchases.
Eligibility
Consumer customers have statutory rights. Business customers should contact us promptly if an item is not as described or develops a fault under warranty.
How to return
Email info@ocrintelligenceit.com with your order number. We will provide return instructions. Do not send devices until we confirm.
Refunds
Approved refunds are made to the original payment method after we receive and inspect the goods.
Warranty
Shop laptops include a 12-month warranty. See the Warranty page for claim steps.
OCRINTELLIGENCEIT LTD · Company number 16780722 · VAT GB 516610414 · 110 Whitehill Road, Cambridge CB5 8LY. Collection by arrangement only. No walk-in visits.
Questions?
Email info@ocrintelligenceit.com and we’ll help.